Operations Overview
How work flows across the ERP backbone, production floor, and support systems — from a purchase order to a shipped, invoiced product.
ERP backbone
Production execution
Customer & EDI
Phase 1 Implementation · Walkthrough
A guided tour for internal stakeholders. Step through each stage to see which system owns it, who's responsible, and what hands off to the next team.
Owner: CSR / HC Order Management / EDI
A new customer order enters the business one of two ways: keyed in through the CSR App or HC Order Management, or received automatically via EDI from a trading partner. Either path produces the same sales order record — this is the single point of entry every downstream system depends on.
Inputs
Hands off
Exception: Defect Plan
If a defect is found at any point, VDM Processing, Reject Reporting, and FIR Processing run in parallel — they do not stop the main flow but must be resolved before invoicing closes.
Integration
The three systems and the data exchanged between them — orders flow in, production status flows back.